50% of consumers say they don’t share their bad or good service experiences by way of social media. 67% of shoppers report a horrible buyer experience as the explanation for switching businesses. 59% of consumers consider that firms want to offer cutting-edge digital experiences to maintain their enterprise. When you’ve created an excellent customer support experience, you acquire trust, defend your self from clients going to your competitors, and prioritize making your customers’ journeys good ones. 90% of shoppers worldwide think about issue decision as their most vital customer service concern.

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